The number of dissatisfied patients has increased since the opening of the new mega-hospital of the McGill University Health Centre (MUHC), last year. The Ombudsman’s data obtained by Radio-Canada show a growing complaints even though the number of patients decreased.
Between 1 June 2015 and 8 March 2016, the MUHC Ombudsman received and processed 1,267 complaints. During the same period in 2014-2015, there were 1223 complaints.
“The increase does not seem enormous,” notes the complaints commissioner, Lynne Casgrain, “but [it] is important, however, given the clientele decrease from removal.”
Source Radio Canada
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