The Mcgill University Health Centre (MUHC) has an Ombudsman assigned to each site to investigate and help to resolve user complaints. According to the MUHC, the Ombudsmen are independent, impartial and provide a service free of charge.

• The mandate of the MUHC Ombudsman is to investigate complaints from family and patients which could not been resolved by the appropriate healthcare team.
• Aside from providing physicians and staff members with information about family and patients’ rights and care, the office assists to lodge complaints against physicians, residents, pharmacists or dentists, Council of Physicians, Dentists and Pharmacists (CPDP) members.

When communicating issues to the healthcare team, it is important to get the name of the individual or individuals and request all replies in writing within a reasonable time frame.

If you are unsatisfied with the response from the healthcare team and/or the MUHC Ombudsman you may address your complaint with the Protecteur du citoyen du Québec.

GUIDE TO THE MCGILL UNIVERSITY HEALTH CENTRE’S (MUHC) COMPLAINT POLICY
https://muhc.ca/sites/default/files/docs/ombudsman/Ombudsman-en.pdf

CLICK BELOW TO ACCESS THE MUHC COMPLAINT FORM
https://muhc.ca/sites/default/files/docs/MUHC_Complaint_Form.pdf

MUHC Office of the Ombudsman
1650 Cedar Room E6.164
Montreal, Qc
H3G 1A4
Email: ombudsman@muhc.mcgill.ca
Telephone at 514 934 193

MUHC
Lynne Casgrain, ext 48306

Montreal General Hospital
Marjolaine Frenette, ext 44285

Glen / Royal Victoria Hospital
Lachine /CHSLD Camille Lefebvre:
Michael Bury, ext 35655

Glen / Montreal Children’s Hospital
Montreal Neurological Hospital
Glen / Montreal Chest Hospital
Stéphanie Urbain, ext 22223

The official MUHC Office of the Ombudsman – Complaints Commissioner webpage.